While cloud-based repair shop crm software solutions are the best due to their convenience, accessibility and ease of use, the biggest concern most repair shop business owners have is security. When a business implements a cloud-based repair shop CRM software solution, it means that the business will have to store thousands of customer data in cloud. With frequent news about data breaches and hacking, repair shop business owners will always wonder how secure cloud-based CRM solutions really are. Cloud-based CRM data security should always be a concern because customer data is at stake.
While it is important for prospective buyers to ask vendors about CRM data security, it is even more crucial for business owners to understand the measures the vendors take in keeping the data secure. There are various ways in which CRM vendors keep CRM data secure. Enterprise CRM vendors secure CRM data by storing the data in multiple data centers. This means that in case a problem occurs at any data center, such a problem will not cause loss of data or downtime. These data centers feature robust access controls, disaster protection and prolix power supplies to ensure the integrity and security of data contained in the CRM software that features the best pos system.
Secondly, CRM vendors ensure CRM data security by offering encrypted transmissions. In order to connect to the server hosting the CRM software, the connection will be made using TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols. Such protocols establish encrypted and highly secured connections between servers hosting the CRM data and the user. Thirdly, CRM vendors make it easy to make sure that security is not breached as a result of user errors. The vendors use a tiered and multi-layered approach to ensure that each computer repair shop software user is given the access, privileges and roles assigned to them individually and any unusual behavior is monitored.